:root {
  --bg: #f6f7f9; --card: #ffffff; --fg: #1d232b; --muted: #66707c; --line: #dfe3e8;
  --accent: #2459d6; --accent-fg: #ffffff; --ok: #1f8a4c; --warn: #b56b00; --bad: #c62828;
  --chip: #eef1f5; --amber-bg: #fff4dd; --red-bg: #fde8e8; --grey-bg: #eef1f5;
  --mono: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace;
}
@media (prefers-color-scheme: dark) {
  :root { --bg: #11151a; --card: #1a2027; --fg: #e6eaef; --muted: #98a2ad; --line: #2c343d;
    --accent: #6c9bff; --accent-fg: #0b1220; --ok: #4cc27e; --warn: #f0b04a; --bad: #ff6b6b;
    --chip: #252d36; --amber-bg: #3a2e14; --red-bg: #3b1d1f; --grey-bg: #222a33; }
}
* { box-sizing: border-box; }
body { margin: 0; background: var(--bg); color: var(--fg); font: 15px/1.45 system-ui, -apple-system, "Segoe UI", Roboto, sans-serif; }
a { color: var(--accent); text-decoration: none; }
main { padding: 12px 16px 48px; max-width: 1500px; margin: 0 auto; }
h1 { font-size: 1.35rem; margin: .2rem 0 .6rem; } h2 { font-size: 1.1rem; } h3 { font-size: 1rem; margin: .2rem 0 .6rem; } h4 { margin: .8rem 0 .3rem; font-size: .92rem; }
.topbar { display: flex; flex-wrap: wrap; gap: 8px 14px; align-items: center; padding: 8px 16px; background: var(--card); border-bottom: 1px solid var(--line); position: sticky; top: 0; z-index: 5; }
.brand { font-weight: 700; color: var(--fg); }
.counts, .links, .health { display: flex; flex-wrap: wrap; gap: 6px; align-items: center; }
.links a { margin-right: 6px; }
.search { flex: 1 1 200px; } .search input { width: 100%; }
.pill { background: var(--chip); border-radius: 999px; padding: 2px 10px; color: var(--fg); font-size: .85rem; }
.pill-bad { background: var(--red-bg); }
.dot { font-size: .8rem; color: var(--muted); } .dot::before { content: "●"; margin-right: 3px; }
.dot-green::before { color: var(--ok); } .dot-red::before { color: var(--bad); } .dot-grey::before { color: var(--muted); }
.banner { padding: 8px 16px; margin: 6px 0; border-radius: 8px; font-size: .9rem; }
.banner-red { background: var(--red-bg); } .banner-amber { background: var(--amber-bg); } .banner-grey { background: var(--grey-bg); }
body > .banner { margin: 6px 16px; }
.flash { margin: 8px 16px; padding: 8px 12px; border-radius: 8px; }
.flash-ok { background: var(--grey-bg); border-left: 4px solid var(--ok); } .flash-err { background: var(--red-bg); border-left: 4px solid var(--bad); }
.card { background: var(--card); border: 1px solid var(--line); border-radius: 12px; padding: 12px 14px; margin-bottom: 12px; min-width: 0; }
/* long unbreakable client strings (e-mail addresses, URLs, ids) wrap instead of widening the page; table cells keep
   their words (wide tables sit in .scroll containers and scroll sideways) */
.card, .flash, .banner { overflow-wrap: anywhere; } td, th { overflow-wrap: normal; }
.narrow { max-width: 420px; margin: 40px auto; }
.row { display: flex; align-items: center; } .wrap { flex-wrap: wrap; } .gap { gap: 8px; } .between { justify-content: space-between; } .grow { flex: 1 1 auto; }
.stack { display: flex; flex-direction: column; gap: 8px; }
.inline { display: inline-flex; gap: 4px; align-items: center; margin: 0; }
.grid2 { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 8px 14px; } .span2 { grid-column: 1 / -1; }
label { display: flex; flex-direction: column; gap: 3px; } label.chk { flex-direction: row; align-items: center; gap: 6px; }
input, select, textarea, button { font: inherit; color: var(--fg); }
input, select, textarea { background: var(--bg); border: 1px solid var(--line); border-radius: 8px; padding: 6px 8px; max-width: 100%; }
textarea { width: 100%; resize: vertical; }
.btn { background: var(--chip); border: 1px solid var(--line); border-radius: 8px; padding: 6px 12px; cursor: pointer; }
.btn:hover { border-color: var(--accent); }
.btn-primary { background: var(--accent); color: var(--accent-fg); border-color: var(--accent); }
.btn-primary[disabled] { opacity: .45; cursor: not-allowed; }
.btn-sm { padding: 3px 9px; font-size: .85rem; } .btn-xs { padding: 1px 6px; font-size: .75rem; }
.btn-ghost { background: transparent; }
button.link { background: none; border: 0; color: var(--accent); cursor: pointer; padding: 0; }
.badge { display: inline-block; background: var(--chip); border-radius: 6px; padding: 1px 7px; font-size: .78rem; white-space: nowrap; }
.badge-ok { color: var(--ok); } .badge-warn { color: var(--warn); } .badge-bad { color: var(--bad); }
.chip { display: inline-block; background: var(--chip); border-radius: 6px; padding: 0 6px; margin: 1px 3px 1px 0; font-size: .75rem; }
.chip-bad { color: var(--bad); }
.app-longformat { color: #7a4cd6; } .app-music { color: #0d8a8a; }
.st-needs_review, .st-waiting_action { color: var(--warn); } .st-error { color: var(--bad); } .st-waiting_client, .st-closed { color: var(--muted); }
.risk-medium { color: var(--warn); } .risk-high { color: var(--bad); }
.muted { color: var(--muted); } .small { font-size: .85rem; } .mono { font-family: var(--mono); } .warn { color: var(--warn); } .err { color: var(--bad); }
.nowrap { white-space: nowrap; } .break { word-break: break-all; }
.clip { max-width: 260px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.filters { display: flex; flex-wrap: wrap; gap: 6px; align-items: center; margin-bottom: 10px; }
.ticket-list { display: flex; flex-direction: column; gap: 4px; }
.trow { display: grid; grid-template-columns: 92px 34px 34px 120px 110px minmax(0, 1fr) 190px 70px 30px 40px; gap: 8px; align-items: center;
  background: var(--card); border: 1px solid var(--line); border-radius: 10px; padding: 7px 10px; color: var(--fg); }
.trow:hover, .trow.sel { border-color: var(--accent); }
.trow.sla-amber { border-left: 4px solid var(--warn); } .trow.sla-red { border-left: 4px solid var(--bad); }
.subj { display: flex; flex-direction: column; min-width: 0; } .subj .orig, .subj .en { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.subj .en { color: var(--muted); font-size: .85rem; }
.cat, .who, .age { font-size: .82rem; color: var(--muted); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
meter { width: 64px; }
.tgrid { display: grid; grid-template-columns: minmax(0, 1.15fr) minmax(0, 1fr); gap: 12px; }
.col { min-width: 0; }
.msg { border-top: 1px solid var(--line); padding: 8px 0; } .msg.dir-out, .msg.dir-out_external { background: linear-gradient(90deg, var(--grey-bg), transparent 40%); }
.msg.dir-note { background: var(--amber-bg); padding: 8px; border-radius: 8px; }
.bilingual { display: grid; grid-template-columns: minmax(0, 1fr) minmax(0, 1fr); gap: 10px; }
.bilingual .side { min-width: 0; } .lbl { font-size: .75rem; color: var(--muted); text-transform: uppercase; letter-spacing: .03em; }
pre.body { white-space: pre-wrap; word-wrap: break-word; font: inherit; margin: 4px 0; } pre.quoted { color: var(--muted); font-size: .85rem; }
pre.json { white-space: pre-wrap; word-break: break-all; font: .75rem/1.35 var(--mono); background: var(--bg); padding: 8px; border-radius: 8px; max-height: 380px; overflow: auto; }
pre.preview { background: var(--bg); padding: 10px; border-radius: 8px; }
body[data-view="orig"] .side.en, body[data-view="en"] .side.orig { display: none; }
body[data-view="orig"] .bilingual:not(.edit), body[data-view="en"] .bilingual:not(.edit) { grid-template-columns: 1fr; }
.seg button { background: var(--chip); border: 1px solid var(--line); padding: 2px 8px; cursor: pointer; } .seg button.on { background: var(--accent); color: var(--accent-fg); }
.thumb { max-height: 90px; max-width: 160px; border-radius: 6px; border: 1px solid var(--line); }
.atts { display: flex; flex-wrap: wrap; gap: 6px; align-items: center; margin-top: 4px; }
.kv { display: grid; grid-template-columns: 110px minmax(0, 1fr); gap: 2px 10px; font-size: .88rem; margin: 0; } .kv dt { color: var(--muted); } .kv dd { margin: 0; }
.scroll { overflow-x: auto; }
table { border-collapse: collapse; width: 100%; } td, th { text-align: left; padding: 3px 6px; border-bottom: 1px solid var(--line); vertical-align: top; }
.action { border: 1px solid var(--line); border-radius: 10px; padding: 8px 10px; margin-bottom: 8px; }
.action.sys { opacity: .8; } .action.state-succeeded { border-left: 4px solid var(--ok); } .action.state-failed, .action.state-blocked { border-left: 4px solid var(--bad); }
.action.state-unknown { border-left: 4px solid var(--warn); } .action.state-dismissed { opacity: .5; }
.checks .ok::before { content: "✓ "; color: var(--ok); } .checks .no::before { content: "✗ "; color: var(--bad); }
.mu-row { font-size: .88rem; margin: 4px 0; }
.thead h1 { margin: 0; } .thead .subj { margin: 6px 0; }
.spin::after { content: " ⟳"; }
dialog { border: 1px solid var(--line); border-radius: 12px; background: var(--card); color: var(--fg); max-width: 520px; width: calc(100% - 32px); }
dialog::backdrop { background: rgba(0, 0, 0, .45); }
.hp { position: absolute; left: -10000px; width: 1px; height: 1px; overflow: hidden; }
.qr svg { width: 200px; height: 200px; background: #fff; }
.list td { font-size: .85rem; }
details summary { cursor: pointer; }
@media (max-width: 900px) {
  .tgrid, .bilingual, .grid2 { grid-template-columns: minmax(0, 1fr); }
  .trow { grid-template-columns: auto auto auto 1fr; grid-auto-flow: row; }
  .trow .subj { grid-column: 1 / -1; } .trow .cat, .trow .conf { display: none; }
  main { padding: 10px 12px 40px; }
  .clip { max-width: 140px; }
  /* phones: every flex row may wrap - a row of nowrap badges/buttons (e.g. root cause + category + confidence)
     was a few px wider than a 390 px screen and scrolled the whole page sideways */
  .row, .inline { flex-wrap: wrap; } .inline { max-width: 100%; }
  .badge { white-space: normal; }
}